Social media in real life

At a local business expo, as I do, I got talking to one of the representatives on the WorkCover stand.  We were both lamenting the poor quality of the information coming from WorkCover from their website.

I posted a “tweet” on twitter with an outline of our conversation

Within 15 minutes I had a direct reply from WorkCover advising that the information they are working on updating their website. Do you think I would have got an answer if I had phoned them or sent an email – mm I don’t think so either!

So, what are your plans for social media as part of your marketing/branding/business strategies?

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